Heatcraft Refrigeration Products identified a recurring issue among field technicians and contractors working with the intelliGen™ Refrigeration Controller: the standard installation manuals, while thorough, were too dense for quick reference during setup. This often resulted in improper wiring, confusion over transformer voltage settings, and overlooked steps critical to optimal system performance.

Another pain point involved troubleshooting. Technicians frequently reported ambiguity when interpreting system alerts and LED signals. Misinterpretations led to unnecessary support calls and extended installation timelines. Heatcraft needed a solution that would minimize missteps, speed up installation, and reduce reliance on post-sale support.

Lastly, given the variation in site voltages and the importance of firmware versions, many installations risked operating on outdated software or incorrect power settings. Without a high-level yet precise reference tool, these oversights were difficult to avoid.

Heatcraft developed the intelliGen™ Quick Start Guide as a visual-first, compact manual designed specifically for the field. The guide was intentionally crafted with clean layouts, precise callouts, and minimal technical jargon—allowing technicians to navigate installation steps without getting buried in documentation. The result is an at-a-glance resource that speeds up the onboarding process without sacrificing accuracy.

The guide includes highly visual aids for configuring voltage taps, identifying essential transformer settings, and performing safe brazing techniques—each critical for ensuring long-term controller performance. A color-coded LED indicator chart was added to demystify system diagnostics, providing immediate clarity on system status, errors, and alarms directly from the intelliGen Refrigeration Controller UI.

Importantly, the Quick Start Guide directly integrates reminders and links to key online resources, such as the latest firmware downloads and contact information for technical support—available both during and after business hours. This ensured that no matter when a technician encountered an issue, they had a trusted fallback.